Effective Date: January 1, 2026
At OOberra Ltd, we understand that project requirements and business circumstances may change. This Cancellation Policy outlines the terms related to cancelling services, project work, and ongoing support agreements.
Clients may request cancellation of a project or service at any time by contacting OOberra Ltd in writing via email.
Cancellation requests must include relevant project details and the reason for cancellation where applicable.
If a project is cancelled before any work has commenced, clients may be eligible for a partial or full refund depending on the nature of the agreement and any administrative costs already incurred.
Once project work has started, OOberra Ltd reserves the right to retain payment for:
Any remaining unpaid balance for completed work up to the cancellation date may still be payable.
Clients may cancel ongoing maintenance or support services by providing reasonable written notice before the next billing cycle.
Cancellation of recurring services will take effect from the next applicable billing period unless otherwise agreed.
If a project remains inactive for an extended period due to delayed client communication, missing content, or lack of approval, OOberra Ltd reserves the right to place the project on hold or close the project after reasonable notice.
The following costs are generally non-refundable:
If a cancelled or paused project is later resumed, additional charges or revised timelines may apply depending on the remaining work and project requirements.
OOberra Ltd reserves the right to modify or update this Cancellation Policy at any time without prior notice. Updated versions will be published on this page with a revised effective date.
If you have any questions regarding this Cancellation Policy, please contact us:
OOberra Ltd
2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Email: hello@aquarelien.com
Phone: +44 7888384790
